BNIA provides videophones for hearing impaired

The Buffalo Niagara International Airport now has two phones that are user-friendly to hearing impaired and speech-disabled travelers.

The Videophone units have televisions and high-speed Internet connections to make it easier for those who need help communicating over the phone. It allows a hearing impaired or speech-disabled person to visually communicate with another hearing impaired person, or with a hearing person via an interpreter-assisted Video Relay Service.

One unit is on the lower level and the other is on the upper level. They are free to use and available at all times.

"The Videophones replace older TTY/Relay phone units with new, modern technology that enhances the communication experience and creates an improved level of independence for our hearing impaired customers," said NFTA Executive Director Kimberley Minkel.