UPDATE: Kaeding said the A/C was connected the morning after the 7 Problem Solvers story aired, and has been running well since Monday.
On Thursday it was 87 degrees inside Elizabeth Kaeding's apartment at Edgebrook Estates in Cheektowaga.
She called 7 Problem Solvers because the A/C has not been working for more than a month.
On May 3 Kaeding got a text from the property manager, which said the A/C had to be disconnected to replace concrete slabs underneath the outdoor units. Kaeding said she understood.
However, by the end of May, Kaeding said the concrete was fixed, but the A/C units were still not connected.
On Thursday 7 Problem Solvers Michael Schwartz went to the property to see the units were not connected. Kaeding and her dog have to try to stay cool with fans.
Kaeding was told that "the insurance claim units had to be addressed first" before hers. Not understanding the reasoning behind this, she called 7 Problem Solvers.
Schwartz called the Edgebrook Estates Leasing Office, and was told "No comment." He was told to call the company's corporate office, National Property Management Associates (NPMA).
An NPMA representative told Schwartz that she didn't know when the units would be fixed, but crews are working on it. The representative said the leasing office would know better.
Before Schwartz left the property, Kaeding got a text from the property manager who offered her a mobile A/C unit.
"Is this the first time you heard of a portable A/C unit? asked Schwartz. "Yes," replied Kaeding.
Kaeding said she is not the only one without A/C in her building and doesn't understand why this hasn't been addressed sooner.
As Schwartz continues to wait for an update on this problem, if you have a consumer issue email 7ProblemSolvers@WKBW.com
