HARRIS HILL, N.Y. (WKBW) — When Colleen McNamara went to her appointment at New Image Anti-Aging Med-Spa on Thursday she was met with a locked door. It had a sign on it that read, "MOVED." The sign said "no forwarding address left," and "phone disconnected."
"Everything seemed to have disappeared," explained McNamara.
McNamara, a customer since 2021, pre-paid for services that she was receiving every six weeks.
"I probably have $800 in services that are paid for still left," said McNamara.
The company opened 15 years ago, according to the Better Business Bureau. Google and Yelp list it as permanently closed.
7 News' Michael Schwartz spoke to one of the many customers who commented on the company's Yelp page. The Cheektowaga woman said she has a $400 credit to the spa.
McNamara said no one contacted her to give her any warning.
"It's just really disheartening," explained McNamara. "I've put trust into them, I put time, I put my money into them, I really really enjoyed the techs I worked with."
The property is owned by Truva Properties LLC. 7 News reached out to the owner listed on BBB.org but have not heard back.
"I do hope they can be held accountable," said McNamara.
If you are a customer you can file a claim at BBB.
