BUFFALO, N.Y. (WKBW) — Throughout the summer 7 Problem Solvers has been going through your calls and emails about higher than usual NYSEG energy bills.
Most of the NYSEG customers said their bills rose after NYSEG installed smart meters at their homes.
I have been looking into this issue and have spoken to multiple customers and NYSEG representatives. NYSEG has told me that there is no correlation between the smart meters and higher bills.
But, in response to continued questions and concerns from customers about smart meters, NYSEG has scheduled four meetings to go over bills in person with customers in response to our reports.
TUESDAY, SEPTEMBER 24
- Noon - 2 p.m. — Clarence Town Hall, One Town Place, Clarence
- 4:30 p.m. - 6:30 p.m. — Cheektowaga Senior Center, 3349 Broadway St., Cheektowaga
WEDNESDAY, SEPTEMBER 25
- Noon - 2 p.m. — Depew Municipal, 85 Manitou St., Depew
- 4:30 p.m. - 6:30 p.m. — Alden Municipal Building, 13336 Broadway St., Alden
“We’re pleased to offer our customers the opportunity to meet with us at different locations and times to meet their needs. We know customers enjoy the convenience of being able to speak with a customer service representative in their communities, and we want to offer that and provide the experience they deserve.”
At each of these events, customers can ask questions about their accounts and learn about resources to help manage energy costs.
In addition, NYSEG will host a public meeting specifically on smart meters at 4:30 p.m. on September 26 at the West Seneca Public Library.
NYSEG has told me that there could be many reasons for higher bills such as higher energy costs and more usage.
NYSEG President and CEO Trish Nilsen explained to me last month that rates have gone up in order to provide quality service to customers.
You can watch all of our previous reporting and find links to read more below.
After receiving so many questions and concerns from viewers, I brought them directly to NYSEG's Communications Manager Shelby Cohen to get an explanation. You can read more here and watch our report below.
I then went to Depew and spoke to Cathy Sunderlin. She voiced her concerns about an increase in her bill since a smart meter was installed.
"Somebody needs to get to the bottom of this because bills are outrageous," explained Sunderlin. “How am I billed so much?" You can read more here and watch our report below.
I also went to Alex Efthemis' home in Clarence. NYSEG installed a smart meter on her home this summer. On July 24 her NYSEG bill was $108. Just 29 days later on August 22, the bill jumped to $327.
"There is no way this could be right whatsoever," said Efthemis. "We have never had a bill this high." You can read more here and watch our report below.
After our first three reports, the questions and concerns persisted and we were able to have a sit down with NYSEG President and CEO Trish Nilsen. You can read more here and watch our full conversation below.
