NEW YORK (WKBW) — The New York State Office of the Inspector General is reminding New Yorkers about how they can submit mobile betting complaints ahead of the Super Bowl.
Here's what you need to do
- Contact the mobile sports wagering carriers’ customer service departments:
BetMGM: formalcomplaint.ny@betmgm.com
BetRivers: NYsupport@betrivers.com / (855) 728-5566
Caesars Sportsbook: support-ny@caesarssportsbook.com
DraftKings: sportsbook@draftkings.com
FanDuel: sportsbook@fanduel.com
PointsBet: service@pointsbet.com
WynnBET: nysupport@wynnbet.com - If the matter remains unresolved, contact the New York State Gaming Commission: info@gaming.ny.gov
- As a final step, contact the New York State Inspector General:
Online: ig.ny.gov/form/gaming-ig-complaint-form
E-mail: inspector.general@ig.ny.gov
Twitter & Instagram Direct Message: @NewYorkStateIG
24 Hour Hotline: 1-800-367-4448
Mail: Offices of the Inspector General, Empire State Plaza, Agency Building 2, 16th Floor, Albany, New York 12223
“Mobile sports wagering has taken off in New York State and residents partaking in the gaming should know where to go if they have complaints about the various platforms, starting with the carrier,” said Inspector General Lang. “The New York State Gaming Commission and our office stand ready to help ensure the integrity of all lawful gaming in New York State, and make sure that wagers are handled in a safe, legal and fair manner.”
